FAQ

What services does ON Air Freight provide?

ON Air Freight offers a full range of international air freight services tailored for B2B clients worldwide. Our services include exports and imports, back-to-back individual shipments, consolidation, door-to-door delivery, specialized cargo handling, express air cargo, and time-sensitive logistics solutions. We focus on fast, reliable, and secure transportation for shipments of all sizes and types, including high-value and sensitive cargo.

How quickly can ON Air Freight deliver shipments?

Delivery times depend on origin, destination, shipment type, and service level. For express shipments, transit can be as fast as 24–48 hours, while standard services offer cost-effective delivery with reliable schedules. We optimize routes and flight schedules to minimize transit times, providing predictable and dependable air freight solutions for businesses worldwide.

Can ON Air Freight handle high-value or sensitive cargo?

Yes. We specialize in high-value, sensitive, and critical shipments. This includes temperature-controlled goods, pharmaceuticals, electronics, and valuable merchandise. Shipments are managed with priority handling, specialized packing, real-time tracking, and full cargo insurance, ensuring maximum safety, security, and reliability.

Does ON Air Freight provide door-to-door services?

Absolutely. Our door-to-door services cover collection at the origin, handling at international cargo hubs, and delivery to the final destination. For urgent shipments, we also provide on-board courier (OBC) services to ensure immediate transport. This service simplifies logistics, giving clients a single point of contact for end-to-end shipment management.

How can I track my shipment with ON Air Freight?

All shipments come with real-time tracking and monitoring. Clients receive updates at every stage, from pickup to delivery, through online portals and direct communication with our team. This ensures transparency, control, and confidence for businesses shipping internationally.

What types of cargo can ON Air Freight handle?

ON Air Freight transports a wide range of cargo:

• Standard commercial goods

• High-value or sensitive shipments

• Temperature-controlled products

• Dangerous goods (DGR)

• Critical spare parts and AOG shipments

We tailor handling methods to each cargo type, ensuring safety, regulatory compliance, and timely delivery.

Does ON Air Freight assist with customs and documentation?

Yes. We provide support for customs clearance, basic documentation, and required certificates, including ATA Carnet, Certificate of Origin (CoO), EAD, and T1. While transport is our focus, we help ensure smooth border crossings and regulatory compliance, minimizing delays and administrative burdens for clients.

Can ON Air Freight consolidate smaller shipments to reduce costs?

Yes. We offer consolidation services, combining smaller shipments into one cost-effective groupage cargo. Consolidation helps reduce shipping costs without compromising speed or reliability, making it ideal for smaller shipments or less urgent deliveries.

Which destinations does ON Air Freight cover?

ON Air Freight serves businesses worldwide, including Europe, North America, Asia, Australia, and other global markets. Our network of trusted airline partners and international cargo hubs ensures shipments reach even remote or hard-to-access locations efficiently.

How do I request a quote from ON Air Freight?

Clients can request a custom air freight quote by providing:

• Origin and destination

• Cargo type, weight, and dimensions

• Special handling requirements (e.g., temperature control, DGR, high-value)

• Desired delivery timelines

Our team responds promptly with a tailored solution and competitive pricing.

Can ON Air Freight handle urgent shipments?

Yes. Our express air cargo services prioritize time-sensitive shipments, ensuring rapid transit, priority handling, and direct delivery. Services are ideal for critical spare parts, urgent business deliveries, or last-minute orders.

Does ON Air Freight offer insurance for shipments?

Yes. Full cargo insurance is available for all shipment types, including high-value or sensitive goods, as part of our risk management strategy. Insurance coverage ensures peace of mind in case of unforeseen events during transit.

How does ON Air Freight handle dangerous goods (DGR)?

We comply fully with IATA Dangerous Goods Regulations (DGR). Our team ensures proper classification, packaging, labeling, and documentation for safe and compliant transport of hazardous materials, reducing risks for both clients and carriers.

Does ON Air Freight provide temperature-controlled shipments?

Yes. ON Air Freight offers specialized handling for perishables, pharmaceuticals, and other temperature-sensitive goods. Shipments are transported in controlled environments, with real-time temperature monitoring to maintain product integrity throughout the journey.

What is a back-to-back individual shipment?

A back-to-back shipment is a dedicated, priority cargo service. It ensures direct handling, minimal transit times, and priority airline space, ideal for urgent, high-value, or sensitive shipments. This service reduces the risk of delays, damage, or misrouting.

Does ON Air Freight offer on-board courier (OBC) services?

Yes. Our OBC service allows for hand-carried transport of critical cargo, ensuring immediate delivery and priority handling. It is ideal for urgent documents, spare parts, or small high-value shipments.

Can ON Air Freight ship AOG (Aircraft-on-Ground) cargo?

Absolutely. We specialize in AOG shipments, transporting critical aircraft spare parts with priority handling and rapid transit. This minimizes downtime for airlines and ensures timely availability of essential components.

Does ON Air Freight provide packing and crating services?

Yes. We provide professional packing, crating, and repacking services to protect shipments during air transport. Our experts select materials and methods tailored to cargo type, ensuring maximum safety, compliance, and damage prevention.

How are high-value shipments protected during transport?

High-value shipments are managed with priority handling, secure packaging, full cargo insurance, and real-time monitoring. Our team coordinates special handling and routing to minimize risks and ensure safe, timely delivery.

Does ON Air Freight offer customized air freight solutions?

Yes. We provide tailored logistics solutions for express, oversized, temperature-controlled, or specialized shipments. Every shipment is planned individually, based on client needs, transit requirements, and cargo specifications.

Can ON Air Freight handle oversized cargo?

Absolutely. ON Air Freight manages oversized and heavy cargo, ensuring proper airline selection, handling, and route planning to maintain safety and efficiency.

Are ON Air Freight services suitable for e-commerce businesses?

Yes. We offer B2B solutions for e-commerce, including fast delivery, consolidation, and real-time tracking, ensuring international shipments arrive on time and intact.

Does ON Air Freight provide export documentation?

Yes. Our team prepares all required export documentation, including commercial invoices, packing lists, certificates, and regulatory forms, ensuring smooth clearance and compliance.

Does ON Air Freight provide import documentation?

Yes. We assist with import documentation, ensuring customs clearance, compliance with local regulations, and accurate paperwork for efficient delivery to your business.

How does ON Air Freight optimize transit schedules?

We use advanced logistics planning, airline partnerships, and cargo network optimization to minimize transit times and ensure reliable, predictable delivery schedules.

Can ON Air Freight manage shipments requiring temperature control?

Yes. We offer refrigerated and controlled-temperature transport, including monitoring systems to ensure products remain within specified temperature ranges throughout transit.

Does ON Air Freight provide consolidated shipments?

Yes. We provide consolidation services, combining smaller shipments into cost-effective groupage cargo while maintaining speed, security, and reliability.

Can ON Air Freight handle shipments to remote locations?

Yes. Through our global airline partners and cargo hubs, we can reach hard-to-access regions worldwide, providing reliable air freight solutions for even challenging destinations.

How does ON Air Freight ensure shipment security?

Security measures include secure packaging, priority handling, real-time tracking, controlled access at cargo hubs, and insurance options, ensuring all shipments are safe and protected throughout transport.

Does ON Air Freight offer express air freight services?

Yes. ON Air Freight provides express air freight services for urgent shipments. We prioritize cargo for immediate handling, dedicated airline space, and expedited customs clearance, ensuring time-sensitive deliveries arrive on schedule. Express services are ideal for critical spare parts, high-value goods, and urgent business shipments.

Can ON Air Freight handle shipments of perishable goods?

Absolutely. We specialize in temperature-controlled air freight for perishables, food products, and pharmaceuticals. Shipments are transported in monitored, climate-controlled conditions, ensuring freshness, safety, and compliance with health regulations.

What is the process for booking a shipment with ON Air Freight?

Booking is simple:

1. Provide shipment details (origin, destination, cargo type, weight, dimensions).

2. Specify any special requirements (express, temperature-controlled, high-value, DGR).

3. Receive a customized quote.

4. Confirm the shipment, and our team handles pickup, transport, and delivery.

Does ON Air Freight offer back-to-back shipments for urgent cargo?

Yes. Back-to-back shipments are dedicated services where your cargo is prioritized for direct handling, minimal transit times, and reduced risk of delays. This service is perfect for critical, high-value, or urgent shipments.

Can ON Air Freight manage international courier services?

Yes. We offer on-board courier (OBC) services for urgent documents, parts, or small high-value shipments. This service ensures immediate transport and priority handling for time-critical deliveries.

How does ON Air Freight ensure compliance with international regulations?

Our team monitors global air freight regulations, including IATA rules, customs requirements, and local import/export laws. All shipments are packaged, labeled, and documented correctly, minimizing risks of fines, delays, or non-compliance.

Does ON Air Freight provide insurance for shipments?

Yes. Full cargo insurance is available for all shipment types, including high-value, sensitive, and time-critical cargo. Insurance provides protection against loss, damage, or delays, giving businesses peace of mind during transport.

What types of high-value goods can ON Air Freight transport?

We handle:

• Electronics and tech equipment

• Pharmaceuticals

• Precious metals and jewelry

• Artwork and collectibles

• Critical spare parts
  High-value goods are transported with special handling, priority airline space, and secure monitoring.

Does ON Air Freight provide packaging and crating services?

Yes. Our experts provide professional packing, crating, and repacking to protect shipments during air transport. Packaging is customized to cargo type, fragility, and regulatory requirements to ensure safety and integrity.

Can ON Air Freight handle oversized cargo?

Yes. We manage oversized and heavy cargo, including machinery, large components, and industrial equipment. Specialized handling, route planning, and airline coordination ensure safe and efficient transport.

Does ON Air Freight offer temperature-controlled logistics?

Yes. Shipments requiring specific temperature ranges, such as pharmaceuticals, perishables, or high-tech equipment, are transported in climate-controlled conditions with real-time monitoring.

How does ON Air Freight handle dangerous goods (DGR)?

Our team ensures full compliance with IATA DGR regulations, including proper classification, packaging, labeling, and documentation. Trained personnel oversee handling to minimize risks during air transport.

What are AOG shipments, and can ON Air Freight handle them?

AOG (Aircraft-on-Ground) shipments include critical spare parts needed to get an aircraft operational. ON Air Freight provides priority handling, rapid transport, and expedited customs clearance to minimize downtime for airlines.

Can ON Air Freight provide consolidation for smaller shipments?

Yes. Consolidation combines multiple smaller shipments into one cargo load, reducing shipping costs while maintaining timely delivery. This is ideal for businesses looking to optimize logistics budgets.

Which destinations are covered by ON Air Freight?

We provide global coverage, including Europe, North America, Asia, Australia, and emerging markets. Our network of airline partners and cargo hubs allows us to deliver efficiently, even to remote or hard-to-access locations.

How does ON Air Freight optimize transit schedules?

We use advanced logistics planning and airline partnerships to create optimized flight routes and schedules, reducing transit times and delays. Frequent departures and coordinated transfers ensure predictable delivery for businesses worldwide.

Can ON Air Freight handle B2B shipments for e-commerce?

Yes. We support B2B e-commerce shipments with reliable air freight, consolidation options, and real-time tracking, ensuring goods arrive on time and in perfect condition.

Does ON Air Freight provide import documentation support?

Yes. We assist with import documentation, customs forms, certificates, and regulatory compliance, ensuring smooth clearance and timely delivery.

Does ON Air Freight provide export documentation support?

Yes. Our team prepares all required export documentation, including air waybills, commercial invoices, packing lists, and certificates, to facilitate compliant and efficient shipment export.

Can ON Air Freight handle oversized or unusually shaped cargo?

Absolutely. Our specialists plan route selection, airline coordination, and handling procedures to transport oversized or irregular cargo safely and efficiently.

Does ON Air Freight offer door-to-door services?

Yes. We manage pickup, handling at cargo hubs, and delivery to the recipient’s address, simplifying logistics and giving clients a single point of contact for end-to-end shipment management.

How does ON Air Freight track shipments?

All shipments are tracked in real time. Clients receive status updates and proactive notifications via our tracking system, providing full transparency and peace of mind.

Can ON Air Freight handle shipments requiring special certificates?

Yes. We manage certificates like ATA Carnet, CoO, EAD, T1, and any additional documentation needed for regulatory compliance, ensuring smooth international shipping.

Does ON Air Freight provide repacking services?

Yes. We offer repacking and reinforcement of cargo to comply with airline regulations or to enhance shipment safety, especially for fragile, high-value, or sensitive items.

How does ON Air Freight handle urgent express cargo?

Urgent shipments are prioritized with dedicated airline space, expedited handling, and rapid customs processing, ensuring delivery within the shortest possible transit times.

Can ON Air Freight ship pharmaceuticals or medical supplies?

Yes. We provide temperature-controlled air freight solutions for pharmaceuticals, medical equipment, and sensitive healthcare products, with real-time monitoring and regulatory compliance.

What are the advantages of using ON Air Freight for international logistics?

Clients benefit from:

• Global coverage and reliable airline partnerships

• Fast, time-sensitive delivery

• Specialized cargo handling (high-value, DGR, temperature-controlled)

• End-to-end service with tracking and support

• Customs and documentation assistance

Does ON Air Freight offer specialized cargo handling?

Yes. We provide tailored handling for fragile, high-value, dangerous, or temperature-sensitive goods, including AOG and critical spare parts, with full safety and compliance measures.

Does ON Air Freight provide priority handling for urgent shipments?

Yes. ON Air Freight offers priority handling for express or time-sensitive cargo, ensuring rapid processing at all stages, including pickup, customs clearance, airline transfer, and final delivery. This service is ideal for high-value, critical, or urgent shipments.

Can ON Air Freight handle shipments with multiple destinations?

Yes. We coordinate multi-destination shipments, ensuring that cargo is accurately routed, efficiently consolidated, and delivered on time to each location.

Does ON Air Freight offer full cargo insurance for international shipments?

Yes. Full coverage is available to protect against loss, damage, or delays. Insurance options can be tailored to the value, type, and risk profile of your cargo, giving businesses peace of mind for all air freight shipments.

What is included in ON Air Freight’s door-to-door service?

Our door-to-door service includes:

• Pickup from your facility

• Handling at international cargo hubs

• Transport via selected airlines

• Customs clearance support as needed

• Final delivery to the recipient’s address

• Real-time shipment tracking

This ensures end-to-end convenience and reliability.

Does ON Air Freight handle fragile or delicate cargo?

Yes. Fragile shipments are carefully packed, crated, and handled to prevent damage. Our team uses specialized materials and procedures for sensitive equipment, glassware, electronics, or artwork.

How does ON Air Freight ensure safe handling at cargo hubs?

Cargo is managed by trained personnel, using standardized handling procedures, secure storage, and monitoring. All transfers are designed to minimize risk of damage or delay.

Can ON Air Freight handle oversized and heavy cargo?

Yes. We provide specialized planning, airline coordination, and handling equipment to transport oversized or heavy shipments safely.

Does ON Air Freight provide regulatory compliance support?

Yes. We assist with international and local regulations, including customs, safety, and hazardous goods requirements, ensuring your shipments meet all legal and regulatory obligations.

Can ON Air Freight ship perishable goods?

Yes. Our temperature-controlled solutions protect perishable items such as food, pharmaceuticals, and biotech products, maintaining optimal conditions throughout transport.

Does ON Air Freight provide packing and crating for specialized cargo?

Yes. We offer custom packing, crating, and reinforcement for all shipment types, especially fragile, high-value, or regulated goods, to ensure maximum protection during air transport.

How does ON Air Freight handle dangerous goods (DGR)?

All dangerous goods are shipped according to IATA DGR regulations, with proper classification, labeling, packaging, and documentation. Trained personnel manage the cargo to ensure safety and compliance.

Does ON Air Freight provide ATA Carnet or CoO certificates?

Yes. We manage all necessary documentation, including ATA Carnet, Certificate of Origin (CoO), EAD, and T1, enabling smooth customs clearance and legal compliance worldwide.

Can ON Air Freight handle urgent medical shipments?

Absolutely. We provide priority air freight for medical supplies, pharmaceuticals, and healthcare equipment, with temperature control, express handling, and secure transport.

Does ON Air Freight offer on-board courier (OBC) services globally?

Yes. Our OBC service ensures that critical documents, spare parts, and small high-value cargo are hand-carried for immediate and secure delivery anywhere in the world.

Can ON Air Freight handle AOG (Aircraft-on-Ground) shipments?

Yes. We provide dedicated handling for AOG shipments, ensuring fast pickup, priority air transport, and expedited customs clearance to minimize aircraft downtime.

Does ON Air Freight provide real-time shipment tracking?

Yes. All shipments include real-time tracking and proactive updates, so clients always know the status, location, and estimated arrival of their cargo.

How does ON Air Freight optimize air freight routes?

We use advanced logistics planning and airline networks to optimize routes, reduce transit times, and ensure reliable delivery to even the most remote destinations.

Can ON Air Freight handle multi-stop or split shipments?

Yes. We coordinate multi-stop and split shipments efficiently, ensuring each part of the cargo reaches the correct destination on schedule.

Does ON Air Freight offer consolidation for smaller shipments?

Yes. Consolidation combines smaller shipments into a single, cost-effective cargo load, saving costs while maintaining speed and reliability.

Can ON Air Freight ship high-value electronics and IT equipment?

Yes. We provide specialized handling, secure packaging, and priority air transport for high-value electronics, servers, and IT equipment, ensuring safe, on-time delivery.

Does ON Air Freight handle shipments with temperature-sensitive pharmaceuticals?

Yes. We transport pharmaceuticals and biotech products under strict temperature control, monitored in real-time, to maintain product integrity and regulatory compliance.

Can ON Air Freight ship dangerous chemicals?

Yes. Our DGR-trained team ensures safe transport of hazardous chemicals according to IATA regulations, including packaging, labeling, documentation, and handling procedures.

How does ON Air Freight handle customs delays?

Our team proactively manages documentation and regulatory requirements to minimize customs delays. We provide real-time updates and support for clients to resolve any potential issues quickly.

Does ON Air Freight provide services for oversized industrial machinery?

Yes. We handle large, heavy, or irregularly shaped industrial machinery with specialized planning, airline coordination, and secure handling procedures.

Can ON Air Freight transport live animals?

Yes. We provide specialized solutions for live animals, complying with IATA Live Animals Regulations (LAR) and ensuring safety, comfort, and regulatory compliance throughout transport.

Does ON Air Freight offer temperature monitoring during flights?

Yes. ON Air Freight provides real-time temperature monitoring for sensitive cargo, ensuring optimal conditions for pharmaceuticals, perishables, and biotech products.

Can ON Air Freight handle fragile or delicate industrial equipment?

Yes. Fragile equipment is professionally packed, crated, and handled with specialized equipment and procedures to prevent damage during air transport.

Does ON Air Freight provide logistics solutions for e-commerce businesses?

Yes. We support B2B e-commerce shipments with fast delivery, tracking, consolidation, and flexible transport options, ensuring timely and reliable delivery worldwide.

Can ON Air Freight handle shipments to remote or hard-to-reach locations?

Yes. Our global airline network and cargo hubs enable us to deliver shipments efficiently to even remote destinations, ensuring reliability and timeliness.

Does ON Air Freight provide repacking services at cargo hubs?

Yes. We offer repacking services for damaged, fragile, or high-value cargo, ensuring it is compliant with airline requirements and fully protected during transport.

How does ON Air Freight ensure shipment security during transit?

Security is ensured via priority handling, secure packaging, restricted access at cargo hubs, real-time tracking, and insurance coverage, minimizing risk of theft, damage, or loss.